Falak Tayyeb Platinum · Sheikh Zayed Road · Walk-ins welcome
FALAK TAYYEB PLATINUMGROUPMenu
Lost or damaged card applications
Lost or Damaged Emirates ID Replacement
Application typing and guidance for replacing an Emirates ID card that has been lost or damaged.
Service guide
Service overview
Replacement support helps cardholders prepare an application when an Emirates ID card has been lost or damaged.
Who this service is for
Emirates ID cardholders who need an eligible replacement application and guidance on the current steps.
What you may need
- Valid identity and application records requested for the selected transaction
- Supporting evidence relevant to the applicant, sponsor, company or property
- Any current authority forms, approvals or reference numbers that apply
The exact list depends on your circumstances and current authority requirements. Confirm it with FTP before applying.
How it works
- Tell FTP the exact outcome you need and share the basic case details.
- The team identifies the appropriate transaction and confirms the current document list.
- Provide the confirmed information and supporting records for review.
- FTP prepares or submits the request and explains the available follow-up steps.
Important things to know
- The applicable steps depend on whether the card is lost or damaged and on the holder’s status.
- Follow current ICP instructions for safeguarding identity records and completing the replacement.
Clear support, in everyday language
Not sure what the service is called?
Tell us what you are trying to do. FTP reception will connect you to the appropriate service team and help confirm what to bring.
Describe What You NeedFrequently asked questions
FAQ
Can FTP confirm the documents for an Emirates ID replacement?
Yes. Send us the exact transaction and basic circumstances before visiting. Requirements can vary and are confirmed against the current authority process.
Can I walk in?
Yes. Walk-ins are welcome during FTP opening hours. You may also start by WhatsApp so the team can direct you correctly.
Can FTP guarantee approval?
No. FTP can prepare and submit the service request, but the responsible authority makes the final decision.
Can requirements change?
Yes. Authority rules and document requirements can change. Confirm the current requirements with FTP before you apply.
Sheikh Zayed Road · Dubai