Refund Policy

Refund Policy – Falak Tayyeb Platinum

At Falak Tayyeb Platinum, we are committed to providing high-quality and reliable government services. Our refund policy outlines the circumstances under which we issue refunds, ensuring transparency and fairness to all our clients.

1. Eligibility for Refunds

1.1 System Errors
If you experience a problem with our system that affects the processing of your application, you may be eligible for a refund. Examples of system errors include, but are not limited to:

• Server failures during application submission
• Incorrect data processing due to software malfunction
• Unavailable services during critical application stages

1.2 User Errors
Refunds will not be issued for errors arising from the application or input provided by the user. Examples of user errors include, but are not limited to:

• Incorrect or incomplete application information
• Submission of invalid or ineligible documents
• User’s misunderstanding or misinterpretation of application requirements

2. Refund Request Process

2.1 Submitting a Request
To request a refund due to a system error, please follow these steps:

1. Contact Us: Submit a written request via our Contact Uspage or by emailing us at info@ftplatinum.ae within 14 days of the incident.
2. Provide Details: Include detailed information about the issue, such as the error encountered, date and time of the incident, and any relevant screenshots or error messages.
3. Review: Our team will review your request and investigate the issue.

2.2 Refund Decision

• We aim to respond to all refund requests within 7 business days.
• If the issue is confirmed to be a system error, we will process your refund within 14 business days of confirmation.
• Refunds will be issued using the original payment method.

3. Conditions and Exclusions

3.1 Exclusions
Refunds will not be granted if:

• The problem is due to the user’s application or information provided.
• The application has already been processed and completed successfully.
• The request is submitted after 14 days from the incident.

3.2 Partial Refunds
In some cases, we may offer a partial refund if only a portion of the service was affected by the system error.